Frequently Asked Questions

We recommend booking at least 6-8 weeks before your event to guarantee availability and allow time for custom overlay design. For peak dates (June-October weddings, holiday corporate events), we suggest booking 3-6 months in advance. That said, we do our best to accommodate last-minute requests - contact us and we'll let you know what's available.

A deposit is required to secure your date, with the remaining balance due before or on the day of your event. Full payment details and terms are included in every custom proposal we send. We accept credit card, e-transfer, and cash.

We understand that plans change. Our cancellation policy is outlined in your contract at the time of booking. We always do our best to work with clients on rescheduling when circumstances require it. Contact us as soon as possible if your plans change.

Absolutely - and we encourage it. Many of our clients combine experiences like a print booth + 360 booth, or a robot booth + sparklers for an incredible multi-activation event. We offer Full-Suite Bundle packages specifically for this. Contact us for a custom multi-service quote.

Yes - we serve the full Greater Toronto Area including Mississauga, Brampton, Vaughan, Markham, Scarborough, Oakville, Richmond Hill, Burlington, and surrounding regions. A travel fee may apply for locations beyond 40km from downtown Toronto.

Our team typically arrives 60-90 minutes before your booking start time to set up, calibrate, and test everything. Setup is fully managed by our team - you don't have to lift a finger. We handle delivery, setup, and teardown completely.

Space requirements vary by service. A standard print booth needs approximately 10x10 feet. The 360 booth platform needs about 12x12 feet with clearance overhead. The robot booth roams the entire venue. We always discuss space requirements with you during the planning process and coordinate with your venue directly if needed.

Yes. Once booked, we contact your venue to confirm setup times, power access, and any specific requirements. We aim to make the process completely seamless for you and your planner.

Most of our setups require a standard 120V outlet within 25 feet of the booth location. We carry our own extension cords. For large multi-service setups, we may require multiple outlets - we'll confirm this during planning.

Prints are delivered warm and dry in under 15 seconds. Guests don't wait around - the whole experience is designed to be instant and seamless.

Guests can receive their photos instantly via SMS, email, AirDrop, or a QR code that opens a link directly to their photos. They can then share directly to Instagram, TikTok, or save to their camera roll - all from the event floor.

We offer 4x6 standard prints and 2x6 photo strip prints depending on your package and preference. We'll confirm the format that works best for your event during the planning process.

Your full online gallery of all event photos is delivered within 24 hours of your event. We send a link directly to you so you can download, share, and revisit every moment captured on the night.

Yes - all of our packages include unlimited photos for the duration of your booking. Guests can step in front of the camera as many times as they like.

Yes - every package includes a fully custom branded overlay. We design it based on your event details - names, date, logo, colour palette, and design theme. You review and approve the design before your event. No extra charge.

For the Magazine Booth, we design a fully custom magazine cover featuring your event - your names or brand across the masthead, a custom headline, and your event details. Every guest becomes the cover star of their own bespoke magazine edition. The design is approved by you before the event.

Yes - we have a selection of premium backdrops available, and we'll match the best option to your event theme. For corporate events, branded or custom backdrops are also available. Let us know your vision and we'll make it happen.

Yes - guests can choose between colour and black & white on every shot at the print booth. Both options are available within the same booking at no extra cost.

Our robot can navigate most standard ballroom and conference hall layouts. For very large venues, we plan the roaming route strategically to maximize coverage across all areas. We discuss this during our pre-event planning process to ensure no section of the venue is missed.

Yes - our 360 platform is fully safety-tested and professionally maintained. It accommodates groups comfortably and is staffed by a trained attendant at all times. Weight and capacity details are confirmed at booking based on your specific needs.

Yes. Our cold sparkler machines produce a cold spark effect using titanium powder - not traditional fire. They produce no smoke, no open flame, and no fire hazard. They are approved for indoor use at most venues. We always confirm with your venue in advance and carry all necessary documentation.

No. Dry ice fog evaporates completely and leaves no residue on floors or surfaces. It is water-based and food-grade safe. It dissipates within minutes and is completely safe for guests to walk through.